Terms & Conditions

1. Not Healthcare Advice

2. How to Purchase Online

3. Returned Goods and Refund Policy

4. Free Delivery Terms & Conditions

1. Not Healthcare Advice

This Site is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on this Site, including information that may be provided on this Site directly or by linking to third-party websites are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options. Information provided on this Site and linked websites, including information relating to medical and health conditions, treatments and products may be provided in summary form. Information on this Site including any product label or packaging should not be considered as a substitute for advice from a healthcare professional. This Site does not recommend self-management of health issues. Information on this Site is not comprehensive and does not cover all diseases, ailments, physical conditions or their treatment. Contact your healthcare professional promptly should you have any health-related questions. Never disregard or delay medical advice based upon information you may have read on this Site. You should consult your physician about interactions between medications you are taking and nutritional supplements. Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging. You should contact the manufacturer directly for clarification as to product labeling and packaging details and recommended use. DTCK Corporation is not liable for any information provided on this Site with regard to recommendations regarding supplements for any health purposes. DTCK Corporation makes no guarantee or warranty with respect to any products or services sold. DTCK Corporation is not responsible for any damages for information or services provided even if DTCK Corporation has been advised of the possibility of damages. PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY ALL THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND OUR WEBSITE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS, LEAVE THIS PAGE AND DO NOT ACCESS THE WEBSITE.

2. How to Purchase Online?

Online Purchase is available for customers in MALAYSIA only at this moment. If you are from overseas and wish to purchase from us, please drop us an email. It is simple. Just follow these steps:-

Step 1: Select the products that you wish to purchase.

Step 2: At this moment, we are accepting only direct deposit / fund transfer from bank. Please direct deposit / transfer your fund to our bank.

CIMB Bank
Bank Account Name: DTCK Corporation Sdn Bhd
Bank Account No: 8007-3534-52

Step 3: Kindly notify us immediately by sending an email to enquiry@bon.com.my once the payment is made. Please indicate your name, shipping address, contact phone number, name and quantity of products purchased.

You will receive the order confirmation via email after the payment is made.
Delivery takes 5 to 7 working days (Monday to Friday).

Terms of Sale & Shipping

DTCK Corporation will at all time make every effort to ship or deliver the products of every transactions, provided that DTCK Corporation accepts no liability for any losses or for general, special or consequential damages arising out of delays in delivery. Free delivery is only for purchase over RM 100.00.

Risk of Loss & Defective Products

The risk of loss or damage to the products shall be assumed by Buyer upon the occurrence of the following events due to unforeseen circumstances:-
• When the point of origin of the shipment or delivery is within the country destination, upon the shipment or delivery of the products from DCTK Corporation facility; and
• When the point of origin of the shipment or delivery is not within the country destination, upon the shipment or delivery of the products from DTCK Corporation facility.

3. Returned Goods and Refund Policy

Shall there be any dissatisfaction with your purchase, please notify us within 3 days upon products delivered in writing or by email at enquiry@bon.com.my. Items may be returned for a refund within 3 days of products delivered subject to the following conditions:-

(i) Refund

This will be completely and subject to valid reasons and the Terms & Conditions laid out below a refund will be issued from cleared funds. Please contact us prior returning any products purchased physically or online to determine and confirm credit eligibility.
When given, refunds will be in Ringgit Malaysia.

(ii) Returned Goods

The original sales/online receipt/other documents of purchased must accompany all items (in full) being returned. Items returned must be packed carefully, using postal services providing insurance, signed for delivery, in re-saleable condition and still in the original retail packaging.
Proof of shipment must be produced, unless otherwise specified, be returned at Buyer’s cost.

(iii)General Returns

If a product has been purchased physically or online with a discounted price only net amount actually paid will be considered. Furthermore, the following items are non-refundable:-

• products clearly displayed on website as clearance, discounted or sale merchandise;
• special orders
• value of a discount
• shipping, handling and other obligatory charges imposed varies from state-to-state
• items where product packaging has been opened and damaged or damaged in transit

(iv) Goods Failed to Arrive

DTCK Corporation will notify Buyers’ by email or otherwise specified, when we expect to ship your products ordered. If the products failed to arrive as expected, please contact us first via email or contact number, so that we may trace the products on your behalf together with other subsequent actions.

Cancellation Prior To Shipment or Delivery

No cancellation procedures would be entertain once the physical or online transaction is secured and it would be deemed as final, unless otherwise specified and in writing between both parties.
If you have any questions regarding your order, please feel free to contact us.

4. Free Delivery Terms & Conditions

• Free Delivery with purchase over RM 100
• RM 8.00 shipping / delivery charges will be borne by buyer if the purchase is below RM 100
• Unless otherwise stated, all deliveries are carried out via appointed courier companies only. Please do not use PO Box address for delivery. The above rates are subject to change without prior notice.
• It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
• DTCK Corporation is only responsible for one time delivery charge. If the recipient is absent at the time of delivery at the specified address, the additional charges that arise from the second delivery will be borne by you and will be charged accordingly.
• We strive to ensure that all products are available to you as quickly as possible. Average time of orders is 5-7 working days from shipping date. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with our courier partners who we believe will always do their best to deliver the products by the estimated delivery date.
• Occasionally, a delay in the shipment of product may occur due to festive seasons, promotional period or incomplete shipping details supplied. If your orders have not arrived within a specified date or time, kindly email us at enquiry@bon.com.my
• You are advised to examine your purchase and confirm that they are in good order upon receiving them. Any pilferage or damage found in the products must be reported immediately.
• As a guide only, our couriers attempt to deliver to business and home addresses between 9am till 5pm. Unfortunately, we are unable to give a guaranteed time of delivery.